FESTIVAL OF WRITING TERMS & CONDITIONS
BOOKINGS
Please ensure you are able to attend before booking this event. Bookings are offered on a first come, first served basis.
Unpaid bookings may be treated as a cancellation. If we do not receive your payment within 2 working days of your booking, we will cancel your ticket and one-to-ones.
If you need to cancel your booking, please notify us immediately.
Refunds are made on the following basis:
- Up to 12 weeks prior to the event – full refund, but subject to a £75 admin fee
- Less than 12 weeks prior to the event – no refund possible.
We will always endeavor to treat emergency cancellations with consideration and will review individual cases.
TRAVEL INSURANCE
We cannot reimburse travel costs or other losses incurred in the event of cancellation by us or you. You are advised to take out travel insurance to cover potential loss arising from cancellation or any other eventuality affecting your booking, that includes coverage for Festival ticket costs and travel costs. You should ensure that any policy you take meets your needs
Our liability to you in all cases is limited to the Festival Ticket you have booked.
CHANGES
We reserve the right to make changes to the advertised programme and tutors. As we plan The Festival of Writing programme in advance, changes may occur to some courses, and occasionally book doctors, workshop leaders, agents and publishers are unavailable. We always endeavour to replace them with someone of similar expertise, but may not always succeed in so doing. Where one-to-one sessions are cancelled or changed, we will make best efforts to notify you promptly and make alternative arrangements.
CONDUCT
Jericho Writers is committed to providing a supportive and welcoming environment that depends on tolerance and understanding of all participants.
We ask that delegates treat each other, agents, publishers, book doctors, workshop leaders, and Jericho Writers representatives with consideration and respect.
We reserve the right to refuse entry or exclude from The Festival of Writing any delegate who behaves in a disruptive, disrespectful manner, or engages in discriminatory or illegal conduct. No refund will be given if exclusion is made for these reasons. Our judgement on the matter will be final.
PETS
Please note that, with the exception of guide dogs, pets are not permitted anywhere at The Festival of Writing.
YOUR AGE
The Festival of Writing is only open to people aged 18 and over.
PRIVACY
Please see our Privacy policy for details – but in essence, we’ll store and process your details as needed to manage your participation in the event. We will never sell or otherwise give away those details to a third-party.
LOSS
Jericho Writers cannot accept responsibility for any loss, damage or expense sustained by delegates as a result of an event or circumstance whether arising from natural cause, human agency, or beyond its control otherwise.
ACCESS
If you have specific needs around access and participation, it is important that you advise Jericho Writers at the time of booking so that we can ensure adequate and appropriate help. If you require a carer to accompany you, please contact the office and we can discuss how we can help.
PARKING
Parking is issued on a first come first served basis, with ANPR and a machine at the exit. There are 60 spaces and it is charged at £15.00 per day at weekends. There are two disabled spaces.
PHOTOGRAPHY AND FILMING
By agreeing to the terms and conditions, you are agreeing to be photographed or filmed. We will be filming several workshops, these will be made available to our Members. Photographs may be taken for promotional purposes.
FEEDBACK
Jericho Writers are committed to providing a wonderful experience for all attendees of The Festival of Writing. After the event, we will give you the opportunity to provide feedback on an evaluation form/survey/questionnaire.
It is always lovely to hear what we did right, but if you feel that we did not meet your expectations we want to know that as well.
Often things can be resolved quickly and simply. So, do find one of the team during the event and let us know about your problem. We will want to help and sort it out. If you feel this is not sufficient, you may wish to make a formal complaint. Note that all complaints should be made in writing, within ten working days of the close of The Festival of Writing
ONE-TO-ONES
Please ensure you have requested your appointments with the most appropriate people for your work. All work for one-to-ones must be submitted in the requested format and by the deadline date. Once you have submitted your work, we are not able to accept further versions. Work received after the deadline may not be reviewed by your Agent or Book Doctor prior to the event. It is advisable to bring several copies of your work along with you.
If you miss your slot we will endeavour to arrange feedback with a suitable alternative, but cannot guarantee that this will be possible.
The timing of your one-to-one is strictly enforced. Please ensure you arrive in plenty of time. If you arrive late you will not be allowed to over-run.
All one-to-one sessions run concurrently with the programme, so it is perfectly acceptable to leave a workshop or seminar to attend your one-to-one session, and re-join the workshop later.
Do note that the agents and book doctors are providing advice: constructive feedback on your work to help you develop and refine it. But advice is simply that. You may or may not like or agree with those comments. Other agents or book doctors might or might not provide similar feedback and, in the end, it is your judgement about what comments to rely on as you revise your draft text. Please also note that Jericho Writers does not employ the agents or book doctors directly and, while we make great efforts to invite only those people who we think will contribute professionally and usefully to the event, we cannot make any guarantees as to the quality or professionalism of their services.
If you do feel downhearted or upset by anything, please do talk to a member of the team. Most of us are writers ourselves, and we’ll help any way we can.
ONLINE EVENTS
We schedule webinars in good faith, but cannot guarantee that a given speaker will be able to attend. Where possible we will find suitable replacements, but in some cases we may be obliged to cancel altogether.
We reserve the right to remove you from the chat during our webinars if your behavior is detrimental to the event, abusive to our staff or speakers or causes offence.
We make great efforts to ensure that our events proceed without technical glitches or interruptions in communications, but we cannot guarantee this. Most communications problems lie at the user’s end; we recommend connecting your device directly to the router via ethernet cable, as this solves most problems.
We reserve the right not to upload a webinar for replay if the speaker withdraws consent, or for any other reason.
Speakers may refer to third-party resources or websites, but of course such references do not imply endorsement by Jericho Writers. All use of such resources is at the user’s risk and reliant, always, on the user’s own judgement of their own individual requirements.
We use webinar technology with an embedded chat function, but we cannot guarantee that this function will work, either in general or for you specifically. We are not able to answer your technical questions about the operation of this software (which ought to be intuitive and easy).
We cannot guarantee that any questions you may pose on the chat will be answered, or that your work will be chosen for live critique.
All statements made at our events are advisory only, and intended as general guidance. We do not know the details of your circumstances and accept no liability whatsoever in the event that such advice is not beneficial to you.
